Sysco

Purpose

The purpose of this document is to provide clear and standardized procedures for ordering products from Sysco, managing delivery schedules, resolving product issues, and completing all supply chain tasks accurately. Adhering to these processes ensures proper stock levels, supports catering operations, controls food costs, and promotes consistency and efficiency across all Roti franchise locations.

Sysco Overview

Sysco is one of the largest foodservice distributors in the world, offering a comprehensive suite of products and services designed to support the operational efficiency and growth of restaurant businesses. Through its extensive network of suppliers and distribution centers, Sysco serves as a reliable, one-stop resource for sourcing high-quality food, supplies, and equipment. For Roti franchise owners, Sysco is a critical partner in maintaining consistency, quality, and compliance with brand standards across all locations.

Things You Need

• Supply Chain & Culinary Communications Standards
• Sysco Ordering Website
• Determining Pars Standards
• Receiving a Delivery Standard

• Distributor Credit Tracker and Special OG Log

Placing Orders

Restaurants order from Sysco two or three times weekly based on their delivery schedule, and schedules and cutoff times should be posted in the restaurant. Orders are placed via the store's Sysco portal, using the order guide to streamline the process. The order guide should be printed and filled out manually by the MOD before it's entered online.

Determining Order Amounts

Use the printed Order Guide along with upcoming catering BEOs to calculate pars. Count current inventory and log it in the "on hand" column, then subtract on-hand from par to determine how much to order, adjusting amounts based on events, holidays, or special needs. Enter the final amounts in the "order" column.

Entering Orders

Log into the Sysco Ordering Website using the credentials posted at the desktop, and verify no duplicate orders exist by reviewing "past orders." Select the recent order guide under "Lists" and enter quantities under the "Order Qty." column for each item. Review the total quantity and cost in the top right corner and double-check all entries, comparing the food order subtotal to projected sales for food cost accuracy. Complete the order by selecting "View My Cart" then "Checkout," confirm the delivery date matches your restaurant schedule, and click "Submit Order." If a duplicate order was submitted, contact Sysco immediately, and work with Sysco and the Franchisee for any future or special orders as needed.

Missed Cut Off Times & Off-Cycle Orders

Respect cutoff times to avoid missed deliveries or shipping fees. If a cutoff is missed, immediately contact Sysco and CC [e-mail]; if there's no response, call Sysco customer service at 1-800-SYSCO-CS. Freight shipping may incur high fees, so consider borrowing from nearby locations, and coordinate with your Franchisee to decide the best course of action.

Troubleshooting

For a late truck, check the delivery time in the Sysco portal and alert your General Manager or Franchisee. For recoveries, Sysco will coordinate with the GM for recovery or third-party delivery. Recalls are communicated to restaurants via email or phone by Supply Chain. For technical issues, contact your Sysco rep or the Sysco Support Center.

Requesting Credit and Credit Log

Refer to the Receiving a Delivery Standard and Communications Standards for contact information, and submit credit requests using the proper protocol along with the following details:

• Location and Store Number
• Date of Delivery
• Invoice Number
• Product Name and Number
• Photos with Sysco sticker (if incorrect product)

The Sales Rep and Franchisee should be included on the request. Once submitted, the credit will appear in the accounts payable portal on CTUIT for review and approval.