Staples

Purpose

The purpose of this document is to guide Roti franchisee owners in the proper procedures for ordering office supplies through Staples. It also includes best practices for managing budgets, resolving supply issues, and ensuring each restaurant is consistently stocked with essential materials necessary for smooth and efficient day-to-day operations.

Staples Overview

Staples Advantage is the designated office supply provider for Roti Restaurants, offering a streamlined ordering platform tailored for business needs. Staples Advantage supports Roti franchisees in managing operational costs while staying well-stocked, and through the Staples Advantage website, franchisees can easily reorder supplies, track deliveries, and resolve issues efficiently.

Things You Need

• Staples Advantage Website Access
• Restaurant Login Credentials

• Office Supply Budget Awareness

Ordering Office Supplies

Log in to the Staples Advantage website using your restaurant credentials, then search for items directly or reorder from past orders. Orders must be at least $50 to qualify for submission; for urgent items under $50, coordinate a transfer from another location or use alternate sourcing. Orders over $150 are automatically emailed to the Franchisee for approval.

Managing Office Supplies Efficiently

Keep sufficient stock of essential office items such as printer paper, pens, and markers, and avoid over-ordering by planning based on usage and storage capacity. Reference your office supply budget when placing orders, and maximize cost-efficiency by consolidating orders when possible to qualify for free shipping.

Troubleshooting Issues

For login issues, contact your Franchisee for help accessing Staples Advantage.

For order issues involving incorrect or missing items, log in to Staples Advantage, click "Help" at the top right, then select "Return an Item," and follow the return instructions provided. Credits are typically issued within 3–5 business days.