Executing Digital Orders

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Purpose

The purpose of this document is to ensure a consistent and high-quality guest experience for all digital orders placed through Roti.com or third-party platforms. By following the outlined standards and procedures, team members can execute each order with accuracy, care, and efficiency—delivering on our commitment to Food For A Full Life even beyond the restaurant walls.

Things You Need

• Build Book to set up station
• Side Sauces
• Pita & Sleeves
• Digital & Position Detail
• To go Spreads
• A La Carte Sides, Drinks & Desserts
• Napkins & Utensils
• Markers
• Plastic & paper bags
• Third Party Order Guide
• Sticky paper for printers
• Sanitizer bucket & towel
• Bowls & Lids
• Sandwich paper & Bags
• 8 oz containers & lids

Receiving an Order

1. Digital orders appear on the ELO monitor and ring until accepted.
2. Respond to digital orders immediately.
3. Orders appear in order of pickup time.
4. Review ticket and place sticker on the bowl.
5. Call the guest if there are issues; if there is no contact info, wait for pickup to clarify.
6. Notify team for large orders to ensure fresh product.
7. Report any ELO printing issues to Science immediately.
8. Use BOH computer on Toast to access/print online orders if needed.

Building Orders

• Review the entire order carefully, especially the special instructions.
• Confirm sauces, using blue marker to indicate sauces on the side.
• Check for 2x or 3x sauces as allowed per item.
• Do not place side pita inside the plate lid.
• Build Kids Meals per specifications unless otherwise stated.
• Always serve falafel sides in 8 oz. container unless otherwise noted.
• Sides of spreads automatically receive two pitas unless pita chips are specified.

Quality Assurance

• Use the ticket to validate and double-check order accuracy.
• Carefully bag entrees to prevent spills.
• Use Roti Branded bags.
• For multi-bag orders, label each (e.g., '1/2', '2/2').
• Triple check every item and ensure correct packing.
• Stick the order ticket to the bag.

Running Orders

• Bring completed orders to Good To Go shelf.
• Place orders in alphabetical order by first name.
• Assist customers and gather additional items if needed.
• Support digital line team as needed.