Managing Catering In Toast

Purpose

The purpose of this document is to outline the responsibilities and procedures for managing catering orders through Toast. Accurate and timely execution of catering orders is essential to maintaining a high standard of guest satisfaction and accounts for a significant portion of our business. This guide ensures that Managers on Duty (MODs) and Catering Builders consistently deliver complete, on-time, and well-organized orders in line with our brand standards.

Things You Need

• Toast
• BEOs
• Catering Build Book
• Printer
• Catering Clipboard
• Catering Support Center phone number (1-877-664-7684) 

Receiving Orders

• Catering orders are received in real-time via Toast and through email.
• Orders may be placed by guests directly or by the Catering Support Center.
• The MOD or Catering Builder is responsible for processing all incoming orders.

Reviewing & Printing Orders

1. Access all catering orders in Toast under the Catering Tab.
2. Create a folder labeled 'Catering BEOs' to organize printed orders.
3. View and print orders for the current day, the next day, or the upcoming 7 days.
4. Print an extra copy of any sandwich orders for the line team.
5. Place printed orders on the catering clipboard.

Confirming Orders

• Each afternoon, the Catering Support Center sends a report with scheduled catering orders and pickup/delivery times.
• MOD must review Toast and ensure all updates are reflected on the catering clipboard.

Executing Orders

• MOD follows up regularly with the Catering Builder to ensure standards are met.
• Ensure order is taken to the routing area 10 minutes prior to driver arrival.
• Review and follow special instructions on the order sheet.
• Ensure BEO is in the catering tote bag with guest's name, contact info, and order number.
• Cross-check items with Order Sheet and Build Book including pack list, sauces, rice, pita, etc.
• Confirm all labeling and packing standards are followed; bags should be layered and not overfilled.