Roti Restaurant Technology

Roti Restaurant Technology
Roti locations benefit from best-in-class restaurant technology partners selected to streamline all 
aspects of your operations. Our technology partner, Netsolace, will ensure that your technology 
is ordered, configured, installed and supported. 

Netsolace
Netsolace provides first-line technical support, covering all Roti hardware and software needs. 
You can reach out to Netsolace via phone, email, or chat during their standard support hours.

Netsolace Technical Support Hours:

• Monday to Friday: 8 AM – 11 PM
• Saturday to Sunday: 8 AM – 7 PM

Netsolace Support Channels:

• Phone: [phone]
• Email: [e-mail]
• Chat: URL TBD

In Store Technology Partners
POS/Order fulfillment
Toast provides the hardware and software needed to manage ordering and fulfillment for walk-in, 
delivery, and catering orders. The Toast platform integrates with our other partners to enable you 
to provide fast, professional service to all customers, regardless of their chosen order or 
fulfillment channels.

Toast Hardware includes:

• Two Cashier stations for order entry
• Two payment stations with tablets, credit card readers and receipt printers.
• Two wall mounted kitchen display tablets notifying kitchen staff of pending orders
• Kiosk for guest self-ordering

Ctuit Overview 
Ctuit is a comprehensive restaurant management software solution designed to streamline key 
operational functions across franchise locations. Now integrated into the Compeat platform, 
Ctuit provides tools for inventory management, labor scheduling, recipe costing, accounting, and 
real-time reporting. It enables franchisees to make data-driven decisions, maintain consistency, 
and operate more efficiently.

Key Benefits for Franchise Operations:

• Standardized reporting and analytics across all locations
• Centralized labor scheduling and payroll management
• Real-time inventory tracking and food cost control
• Recipe and prep management for consistency and compliance
• Mobile access for managers and staff.

Delivery Management
Roti partners with several providers to ensure we deliver the convenience and the fresh, quality 
products our guests crave. 
Instead of managing multiple tablets from different delivery services, Roti streamlines the order 
management process for you 

• Automated Delivery Dispatch
  Nash: Automates delivery dispatch, selecting the best option from available third-party 
  services.
• Delivery Order management
  Stream: Offers locations a single portal for managing third-party orders, menus, and 
  services. Orders taken from Uber Eats, GrubHub, Google, DoorDash, etc., will 
  automatically print a production ticket for the kitchen.

Catering
We partner with EZ Cater to increase businesses orders, increasing your share of this important 
revenue source.

Digital Menu
Playsignage provides Roti locations with digital displays that serve colorful, high-definition 
menus and information to our guests. The content is designed in-house by the Roti creative team 
and updated automatically for you. 

Streaming Music
All Roti locations are streaming curated, family friendly music using a Pandora/Cloud Cover 
supplied a media player and Sonos speakers to delight guests while dining in. 
Each location can choose from among a group of approved playlists using the Pandora/Cloud 
Cover app for iOS and Android devices.

Food Safety
Disruptive Technologies supplies temperature sensors to provide real time data and alerts to 
ensure the safety of refrigerated items. Door sensors obtain metrics on customer traffic volumes, 
and all location real-time analytics and reporting are managed from a single portal.

Network Infrastructure
Netsolace support manages the wired and wireless networks in all Roti locations. Roti stores are 
all running on a solid infrastructure of Ubiquiti Networking equipment. This includes firewall, 
switches and wireless access points. Each store has isolated Wi-Fi networks for employees and 
guests. 

Back Office Technology
Your back-office PC equipment and printers are supplied and remotely managed by the 
Netsolace support team. 

Phone System
Netsolace partners with Genesys and Polycom to provide a multi-line phone system for all 
stores. Netsolace supports and manages all in-store phone issues and configurations. 

Training
Roti uses Schoox for in-store training. Schoox is compatible with iPads, cellphones, and 
all computers. It is mandatory to have and use Schoox in your store(s) and the devices must be 
equipped with functional audio/speakers. 

This state-of-the-art training and testing system uses video and written text to provide initial and 
ongoing training for employees, step by step guides, processes and procedures to help you run 
your business, and much more.  

There are numerous benefits to training with Schoox. Utilizing a digital platform ensures that all 
your employees receive consistent and accurate messages. Training can be done independently; 
employees are given training assignments in modules that they complete independently, freeing 
existing personnel to perform other duties. Employees take a self-test at the end of the training 
session that you or your manager reviews. Schoox training topics include, but are not limited 
to:  

• Guest Experience- The VIBE and the S.T.A.G.E.
• Recipes  
• Food Preparation  
• Food For A Full Life- Our Culture 
• Food Safety, Sanitation, and Cleaning  
• BOH Opening and Closing procedures  
• FOH Opening and Closing Procedures

Ordering, determining par levels, inventory procedure