Roti Ongoing Training Program

Purpose

The purpose of Roti's ongoing training program is to ensure every team member consistently upholds the highest standards in food quality, guest service, and safety. This program supports continuous professional growth, enables internal promotion opportunities, and ensures uniform execution across all franchise locations.

Training Philosophy and Goals

Roti's training philosophy is to support long-term development, reinforce operational procedures, and promote internal promotions. It also aims to keep teams up with industry trends, menu changes, and brand updates, while maintaining health & safety and compliance standards.

Training Categories and Frequency

• Guest Service Refresher – Handling complaints, upselling, tone, and professionalism. Frequency: Monthly
• Food Safety & Sanitation – Cleanliness, temperature checks, cross-contamination, handwashing protocol. Frequency: Quarterly
• Product Knowledge – Menu updates, ingredients, allergen info. Frequency: Monthly
• Operational Excellence – POS updates, equipment usage, opening/closing procedures. Frequency: Bi-monthly
• Brand Standards – Uniform updates, hospitality model, brand messaging. Frequency: Semi-Annually
• Leadership Development – Conflict resolution, shift leading, communication. Frequency: Quarterly (Leads)

Methods of Delivery

Training is delivered through in-person sessions (role-play, demonstrations, cross-training), digital modules (videos, quizzes, self-paced content), shift huddles (daily/weekly focus topics), job shadowing (peer-led on-the-job training), and performance reviews (feedback sessions that include coaching).

Tracking and Accountability

All training is documented in Schoox, our training platform, and managers review completion and comprehension. Employees must complete, and General Managers must sign off on, all modules and refreshers. Training metrics are tied to performance evaluations.

Trainer Roles and Responsibilities

The General Manager schedules and leads most training. Shift Leaders model behaviors, mentor new hires, and reinforce training during shifts. The Franchisee Support Team provides materials, updates, and audits.

Incentives and Recognition

Recognition includes certificates for completed modules in Schoox, an Employee of the Month program tied to training milestones, and incentive programs such as bonuses and gift cards.

Continuous Improvement Process

We encourage feedback to refine training effectiveness through annual surveys for employee input, regular updates to content based on customer feedback and internal audits, and franchisee meetings to align training across locations.